Terms & Conditions
Terms & Conditions
It is vital to be fully aware of the contents of this page, which in tandem with the terms set out on the hire agreement constitute the terms and conditions of hire. Breach of any of these terms, depending on the nature of the breach, may give rise to:
the loss of your security deposit;
a breach in the terms of the vehicle’s insurance leading to a lack of cover for an individual or occurrence;
a criminal offence being committed.
Glossary of Terms
Refers to the hirer of the vehicle as recorded on this agreement, and any additional drivers also recorded on this agreement.
Refers to Raynor-Shine.com and its employees and agents.
Refers to the hirer of the vehicle as recorded on this agreement, any additional drivers also recorded on this agreement, and Raynor-Shine.com and its employees and agents.
Refers to the entirety of the hire agreement, to include the first page with details of the hirer, the vehicle and any charges, and every part and page of these terms and conditions, all of which constitute the entire agreement between the parties.
Refers to the provision to you of the vehicle by us in accordance with the terms of this agreement.
Refers to the vehicle provided to you by us in accordance with the terms of this agreement.
Refers to any and all charges levied at you by us in respect of the hire of the vehicle in accordance with the terms of this agreement : mandatory, elective and/or refundable ; to include deposits, daily rates, additional extras and penalty charges.
Refers to any supplemental and/or additional item provided by us to you as part of the hire of the vehicle according to the terms of this agreement, that nonetheless does not form part of the vehicle itself.
Refers to any loss or defect that arises while the vehicle is in your care, whether cosmetic, electrical or mechanical, that causes the vehicle to no longer be in the same condition as it was when we provided it to you.
Hire of The Vehicle
1. Collection & Return Of Vehicle
a) You must collect the vehicle between 2pm and 5pm on the day that hire is due to commence. We also need an Estimated Time of Arrival to comply with COVID19 Policy. Please allow at least 15 minutes to demonstrate the workings of the vehicle and its accessories.
b) You must return the vehicle by 11am on the final day that hire is arranged for. The vehicle must be clean and in the same condition as when it was collected, and must have a full tank of the correct fuel type. Should this prove not to be the case, a charge will be levied, which will in the first instance come out of your security deposit.
c) Should the vehicle have been involved in an accident involving damage to itself or third party property, you will be liable for the policy excess shown below:
25-75 Years Old
UK Hire and Residency
European Hire / Non UK Residency
23 & 24 Year Old
This Excess will be your Security Deposit.
d) If it becomes clear that you will be late returning the vehicle, you must advise us immediately, as any failure to do so will mean that you are driving the vehicle while uninsured, which may in turn give rise to your prosecution. All late returns are charged an additional £100.00 per hour. We are strict on this as it has a knock on effect to the next Client
e) If you lose the use of the vehicle for any reason during the period of hire, we have no obligation to refund you any money paid to us, and are not required to provide you with a replacement vehicle.
a) All drivers must be aged between 23 and 75 years old, and have held a full valid driver’s licence for two years. We reserve the right to refuse the hire of a vehicle to any driver we see fit without explanation.
b) Details of any additional drivers will be required at least 7 days in advance of the commencement of hire.
c) A valid driver’s photographic licence plus DVLA license summary PDF must be produced by all drivers at the commencement of hire. DVLA check if possible. Copies/scans of both licenses to be emailed to us in advance of the day of hire commencement.
d) Each driver must also provide two forms of identification which must be two of the following – utility bill, bank statement, credit card statement, mortgage statement or council tax bill that matches the driving license address and is dated within the three months of the hire commencement.
e) Drivers will be held personally liable for any and all legal penalties (eg: fines, charges or illegal activities undertaken), which are incurred during the period of hire, except where those penalties can be proven to reflect upon the condition of the vehicle at the point of hire.
3 Use of the Vehicle
The vehicle is not to be:
driven in an unsafe, reckless or dangerous manner
driven off the road or on unsafe road surface
used in a manner which could cause damage to the vehicle, its passengers or third parties or their property
driven by a person in any way under the influence of alcohol or drugs, or with a blood alcohol level above the legal limit
driven by any person not authorised by us to do so (see Glossary Of Terms, Driver/Drivers)
driven by any person under the age of 23
driven by any person not legally entitled to drive a motor vehicle
driven by any person not legally entitled to drive a motor vehicle of this type
driven by any person not in possession of a full valid driving licence
left unoccupied with any of the keys in or on the vehicle
left unoccupied without the steering lock in place
submerged in water, or put into contact with salt water
used for any illegal purpose, or for any race, rally or contest
used to tow any other vehicle and/or trailer
used to carry passengers/property for hire and reward
used to carry more passengers/property than is permitted by the specific hire agreement entered into
used to carry volatile material (including but not limited to liquids, gases, explosives or corrosives)
used in any way that would breach your obligations under the hire agreement
permit smoking in or near the campervan or awning
lent or hired the campervan to a third party
used to carry more passengers than the permitted capacity of the camper van
moved without the written consent of Raynor-Shine.com out of the permitted counties on the UK mainland
driven on non standard roads or in extreme weather conditions as defined by the hire company
4. Smoking In The Vehicle
Smoking of any kind is banned in or near our vehicles/awnings. There will be a deduction from your security deposit should there be evidence of smoking having taken place within the vehicle upon its return to us.
5. Taking Pets
a) Should you wish to bring a pet or pets along, please ensure you have booked the additional pet levy. We reserve the right to refuse to allow your pet or pets at our own discretion and without explanation. Please contact us in advance.
b) Should your pet cause damage to the vehicle’s interior and/or accessories, the cost of rectification will be deducted from your security deposit in the first instance.
6. Modifications To The Vehicle
You will not make any modifications of any kind to the vehicle’s exterior, interior, mechanical or electrical workings or accessories without our prior consent.
7. Maintenance Of The Vehicle
a) You will ensure that the vehicle is properly maintained while in your care, within a reasonable limit. This is to include checking oil and water levels on a daily basis, and ensuring that the vehicle’s tyres are safe before moving off.
b) Regular checks of the battery are also essential. Do not continue to run the battery for an extended period in order to run electrical equipment or accessories.
c) Provided the fault is not due to your actions, or due to any breach of these terms and conditions or of this agreement, we will reimburse you up to £50.00 for proportionate and reasonably incurred costs in effecting any mechanical repair with the vehicle, providing that you can provide receipted documentation proving the work undertaken and the amount incurred and have received our prior consent to undertake the work.
Charges And Payments
8. Making Payment
a) You must confirm the availability of The vehicle with us at the time of booking. A booking is only fully confirmed once a non-returnable booking deposit of 25% of the total balance has been received, at which point your confirmation email will be sent. A further non-returnable payment of 25% will be payable 28 days from hire. The balance of the hire charges must then be paid 14 days prior to hire.
b) Should booking occur within 28 days of the date that hire is due to commence, the full hire charges will be payable immediately upon booking, and upon receipt the confirmation email will be sent.
c) Payment of the hire charges is bank transfer, PayPal, debit card or credit card. Payment by card through the website will incur a 2.5% card surcharge. Payment via an email link will incur a 1.69% surcharge. Payment via Bank transfer or your personal PayPal if free of additional charges.
9. Cancellation Charges
a) Should you be forced to cancel your booking prior to 28 days before hire commences, you will lose the non-refundable 25% booking deposit.
b) Should cancellation occur within 28 days of the date that hire is due to commence but before 14 days prior to hire you will lose your deposit & the additional 25% you have paid.
c) Should cancellation occur within the 14 days prior to hire, you will lose 100% of the hire charges.
10. Your Security Deposit
A security deposit for the amount shown below is payable before hire can commence. This deposit must be paid by debit/credit card or bank transfer or PayPal. and is fully refundable upon the return of the vehicle, provided it and any accessories are delivered on time and in the same condition as when they left. This must include a full tank of the correct fuel type.
UK Hire / UK Resident
23 & 24 Years Old £1000
25 - 75 Years Old £750
European Hire / Non UK Resident
23 - 75 Years Old £1000
a) The deposit will be refunded to your chosen method within 7 days of these conditions being met.
b) You will be charged at if the vehicle is returned past the agreed time, at £100.00 per hour. This is to cover any losses due to the vehicle not being completely cleaned, valeted and re-stocked before the next customer arrives to collect it.
c) Should any damage to the interior of the vehicle and/or the accessories exceed the security deposit, you will be liable for settling these additional costs.
d) Should the damage not exceed the security deposit then we will only charge you for the amount required to set right the damage, and will return the remainder of the deposit to you.
e) Should fines for speeding or parking or any associated fees whilst the van is in your possession become apparent after you have returned the van & we have returned your deposit, we shall seek payment.
11. Chargeable Insurance Extras
Insurance for additional drivers is charged at £30.00 per additional driver per rental, with a maximum of three drivers allowed. We reserve the right to refuse hire of a vehicle to any driver we see fit without explanation.
12. Vehicle Insurance
a) Comprehensive insurance cover is included in the stated price, with a standard excess of £750.00 (£1000.00 for non UK residents) payable in the event of any accident damage to either the vehicle or third party property. You will be liable for this excess, as well as for the replacement or repair involved in any damage to the windscreen or tyres.
b) The driver, or drivers, must be a minimum of 23 years old in order for them to be covered, and as a consequence we will not allow any additional driver below this age unless otherwise agreed by the Insurer.
c) Repair costs which are less than the Insurance Excess will be invoiced directly to the Hirer. An insurance claim will only be made if the total repair cost exceeds £750 (£1000 for non UK residents).
d) Hirers cannot be insured in the following circumstances:
Hirers under 25 or over 75 years of age unless otherwise agreed by the Insurer.
Hirers aged 25 or over unless a full driving licence valid in the United Kingdom, or International equivalent has been held for 24 months.
Persons who have been convicted of an offence in connection with the driving of a motor vehicle or motorcycle and/or have had their driving licence endorsed or suspended or penalty points imposed.
Parking and not more than two speeding offences in the past 3 years may be ignored.
Persons who have any mental or physical defect or infirmity or suffers from fits, diabetes or any heart complaint.
Persons who have had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer.
Persons engaged wholly or partly in professional entertainment or professional sports persons.
Jockeys and persons connected with racing of any sort.
Persons who, whilst driving, have been involved in more than one accident during the past 3 years.
Foreign Service Personnel other than persons born in the United Kingdom.
e) The following are not covered by Raynor-Shine.com Vehicle Insurance:
Windscreen, glass & tyre damage
Minor damage to exterior vehicle paintwork, and with total repair costs less than £750 (£1000 for non UK residents)
Loss/damage/theft to the radio, stereo equipment, and aerials
Personal effects within or from the vehicle
Interior damage including burns, to seats, flooring and living or cooking equipment
Any equipment on hire
Any consequential expenses or additional costs incurred in hiring alternative vehicles
Missed transport, accommodation, travel expenses or any third party claims in connection with a breakdown or accident
The Hirer shall be liable to pay the full cost of repair of any damage which the campervan may suffer as the result of accidental damage, or wilful or negligent action of the Hirer
a) As part of the hire agreement you are expected to sweep out any debris in the campervan and wipe down all internal surfaces before returning the vehicle.
b) You also agree to bring the camper van back in a condition that is not unreasonably dirty on the outside.
Accidents And Breakdowns
14. In The Event Of An Accident
a) Should an accident occur while the vehicle is in your care, or should any accident, loss or damage occur to the vehicle, you must inform us within 24 hours.
b) Any theft, road traffic accident or damage to third party property arising out of your use of the vehicle must be reported by you to the local police. Names, addresses and contact telephone numbers for any and all third parties and witnesses must be obtained by you, even if the matter appears to be straightforward and/or the damage minimal.
c) By signing this agreement, you undertake to assist us and our representatives in handling any claim arising from any accident, incident or event occurring while the vehicle is in your care, including but not limited to the completion of report forms and witness statements, interview by our representatives or their agents and attending Court to provide evidence.
15. Breakdown & Recovery
a) In the event of a breakdown rendering the vehicle immobile, you must immediately telephone us in order that we can instruct our nominated breakdown service to arrange for recovery to our own local Volkswagen-approved garage.
b) If you arrange for the vehicle to be recovered to any other location, you will meet the cost of recovery to our own local Volkswagen-approved garage.
Rights Of The Parties
16. Road & Weather Restrictions
We reserve the right at our discretion to restrict hire in certain locations, at certain times or in certain circumstances due to adverse or unsafe road or weather conditions.
17. Substitution Of Vehicle
We reserve the right to substitute the vehicle booked with an alternative vehicle at our discretion and without consultation with you.
18. Ending The Hire Agreement
a) We may end this agreement and take back the vehicle from you at any time, for any reason and without notice.
b) Such reasons may include, but are not limited to, the following:
if any part of this agreement is found to have been breached by you
if you are found to have misrepresented yourself or your circumstances in providing information to us relating to the hire, deliberately or in ignorance of the facts
if the vehicle is discovered abandoned
if the vehicle is not returned to us on the agreed date or we have reasonable cause to believe that it will not be returned on the agreed date
if we consider that there is reasonable cause to believe that the vehicle is being used in an unsafe or dangerous manner
c) Should this agreement be ended prematurely in such a fashion and/or for such a reason, you will be entitled to no refund of any part of the hire charges or security deposit from us.
19. Title To The Vehicle
a) You acknowledge that we continue to hold title to the vehicle and that you act as bailee only. You acknowledge that no part of this agreement provides you with a right of any kind to pledge our credit or cooperation in connection with the vehicle, and you agree not to do so.
b) You will not offer or attempt to offer to sell, lend, hire or assign of any part of the vehicle and/or its accessories or this agreement to any party of any kind, or otherwise deal with the vehicle and/or its accessories in any way other than that allowed by this agreement.
20. Release & Indemnity
a) Subject to our obligation to deliver the vehicle or an appropriate substitute vehicle to you, you release us, our employees, servants and/or agents, from any liability to you (regardless of who is at fault) for any loss or damage incurred by you or a third party by reason of your use and/or possession of the vehicle, including but not limited to:
any loss or damage caused by breakdown, mechanical defect, accident, or the vehicle being discovered unsuitable for your purposes.
any loss or damage to any property left in or on the vehicle, in any service vehicle, or on any part of our premises, or recovered or handled by us.
b) Subject to any insurance arrangements agreed with us, you hereby agree to indemnify us and continue to indemnify us, our employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by you or by a third party by reason of your use and/or possession of the vehicle.
21. This Agreement
a) Any alterations and/or amendments to this agreement must be made in writing and must be signed by the parties.
b) This agreement will in all instances be governed by English law, and this agreement, including the terms and conditions, constitutes the entire agreement between the parties. No additional oral undertakings, warranties or agreements between the parties relating to the subject matter of this agreement can supersede the terms of this agreement without the prior consent of the parties.
c) We reserve the right to add or amend any charges referred to in this agreement without prior notice to you.
22. Customer Parking
Customer cars are parked at our address at their own risk.